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Secure payments in the Van Gogh Museum store

The page on which you make your purchases uses the e-Commerce solution by Multisafepay. When you deposit information on the payment page or place an order, Multisafepay e-Commerce checks if your browser connection is secure. The Multisafepay server is firewall secured; entry to their databases is strictly controlled and sensitive information is coded. The software that is used to process credit card payments includes secure server software (SSL). Multisafepay also guarantees not to sell, rent or lease information about customers and contacts to third parties. Multisafepay e-Commerce transfers your financial details to the bank that carries out the financial transaction. The van Gogh Museum store only has access to part of the card number to check the purchase.

Please find below the FAQs on payments. If you have any further questions, you can contact our customerservice.

What payment types does the Van Gogh Museum online store accept?

Payments can be made via IDEAL, PayPal and creditcard (AmEx, Mastercard, Visa)

Is it safe to use my credit card?

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure the Van Gogh Museum uses Secure Socket Layer (SSL) technology to protect your data.

My creditcard is not accepted, what can I do?

It may happen on a rare occasion that a creditcard is not accepted. We advise you to try to make the payment again. If your card is still not accepted, please alert us and we will be happy to help you finalize your payment. 

Will an invoice be included with my order?

For shipments outside the EU an invoice is required for customs. Furthermore we include a packing slip with all orders.

Can I pay by invoice?

To process an order in the Van Gogh Museum online store, it has to be paid in advance. Only orders over €500 can be paid by invoice. Please contact our wholesale team via wholesale@vangoghmuseum.nl for more information.