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Shipping & Delivery

Delivery info due to corona measures

Due to national policy relating to the coronavirus (Covid-19) the Van Gogh Museum is closed to the public until 1 June 2020. Ordering products online via our webshop vangoghmuseumshop.com and having them delivered to your home remains possible. Our webshop is open and is continuing to deliver worldwide. Our customer service is available daily from 09:00 - 17:30.

First and foremost, our primary consideration is to ensure the health and wellbeing of both employees and customers. All the decisions we have made, and continue to make, are guided by the public health institute in the Netherlands (RIVM) and government advice.

What does this mean for your order?

Our courier DHL still delivers all orders worldwide in the usual way. Transit times may be slightly longer than normal for regions in lock-down. Delays can be up to 4 working days.
In the coming weeks we will ship all packages on Mondays, Tuesdays, Thursdays and Fridays. That means that your order will still be packed and shipped with the utmost care and attention, but that the delivery could take slightly longer than usual. As soon as your order is ready for shipment, you will receive a track & trace code.

If the situation changes, we will keep you informed.

Additional measures

Online orders are shipped from our own warehouse. In addition to the generally applicable hygiene measures, we have taken a large number of additional hygiene measures for prevention. These include: contactless loading and unloading, no access to the warehouse by third parties and disinfection of utensils and internal transport equipment several times a day. Parcel deliverers keep 1.5 meters distance when delivering. They themselves sign for receipt in front of the recipient.

For further questions: feel free to contact our customer service.

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Benelux: for shipping within the Benelux we use DHL Parcel. If you place your order on weekdays before 12am, it will be shipped the same day and you can expect delivery the next working day.

EU: for shipments within Europe you can choose between DHL Parcel and DHL Express delivery. With DHL Express your order will be delivered within 24 hours after dispatch and with DHL Parcel you can expect your parcel to be delivered within 2 to 4 working days.

Outside the EU: for all other destinations we aim to deliver your parcel within 2 to 4 working days. Your parcel will be delivered by DHL Express with On Demand Delivery service. Please note that these delivery estimates do not include time needed for customs clearance in your country.

Once your order has been dispatched we will send you a confirmation email along with your unique tracking number. 

Exceptions:

Please note our custom prints and canvases have a longer lead time, it takes 3 to 4 working days to prepare. For shipments outside the EU we use DHL Express with On Demand Delivery service.

The sketchbooks of Vincent van Gogh have a lead time of about 14 working days. You will be informed about the exact delivery date after you have placed your order.

If you have another question, feel free to contact our customer service.

How much is the delivery charge?

Shipping costs will be calculated based on your shipping address and the weight and the size of your order. The costs will be visible inside the Shopping Cart.

* Shipments to countries outside the EU may be charged with import duty & other additional taxes. Charges vary depending on your customs authority and will be the responsibility of the consignee.

Can I track my order?

All parcels are shipped with DHL Express or DHL Parcel using track & trace and a signature is required for every delivery.

What's a track & trace code?

When your package has left for shipping, you will receive a track and trace code by mail so you can follow your order. Haven't received a track and trace code? Please alert us to request your track & trace code.

What's On Demand Delivery?

All international orders can be shipped with DHL Express, including On Demand Delivery service.

Once your order is shipped, you will receive a shipping notification from DHL Express with an estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

I haven't received my parcel yet, what can I do?

If you haven't received your parcel in the estimated delivery time, you can contact our customerservice by filling out this form.

Which countries does the Van Gogh Museum deliver to?

We ship worldwide. Due to shipping restrictions we are unable to ship to PO Boxes.

Does the Van Gogh Museum deliver to PO boxes?

Due to shipping restrictions we are unable to ship to post office boxes. A signature is required for every delivery.

What happens if no one is present to receive the delivery?

Has your order been shipped with DHL Parcel? When no one is present, the courier will leave your parcel at the nearest pick-up point. Your package will be held there for a period of 7 days.

Shipped with DHL Express? You can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

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