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Shipping & Delivery

Benelux: for shipping within the Benelux we use DHL Parcel. If you place your order on weekdays before 12am, it will be shipped the same day and you can expect delivery the next working day.

EU: for shipments within Europe you can choose between DHL Parcel and DHL Express delivery. With DHL Express your order will be delivered within 24 hours after dispatch and with DHL Parcel you can expect your parcel to be delivered within 2 to 4 working days.

Outside the EU: for all other destinations we aim to deliver your parcel within 2 to 4 working days. Your parcel will be delivered by DHL Express with On Demand Delivery service. Please note that these delivery estimates do not include time needed for customs clearance in your country.

Once your order has been dispatched we will send you a confirmation email along with your unique tracking number. 

Exceptions:

Please note our custom prints and canvases have a longer lead time, it takes 3 to 4 working days to prepare. For shipments outside the EU we use DHL Express with On Demand Delivery service.

The sketchbooks of Vincent van Gogh have a lead time of about 14 working days. You will be informed about the exact delivery date after you have placed your order.

If you have another question, feel free to contact our customer service.

How much is the delivery charge?

Shipping costs will be calculated based on your shipping address and the weight and the size of your order. The costs will be visible inside the Shopping Cart.

* Shipments to countries outside the EU may be charged with import duty & other additional taxes. Charges vary depending on your customs authority and will be the responsibility of the consignee.

Can I track my order?

All parcels are shipped with DHL Express or DHL Parcel using track & trace and a signature is required for every delivery.

What's a track & trace code?

When your package has left for shipping, you will receive a track and trace code by mail so you can follow your order. Haven't received a track and trace code? Please alert us to request your track & trace code.

What's On Demand Delivery?

All international orders can be shipped with DHL Express, including On Demand Delivery service.

Once your order is shipped, you will receive a shipping notification from DHL Express with an estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

I haven't received my parcel yet, what can I do?

If you haven't received your parcel in the estimated delivery time, you can contact our customerservice by filling out this form.

Which countries does the Van Gogh Museum deliver to?

We ship worldwide. Due to shipping restrictions we are unable to ship to PO Boxes.

Does the Van Gogh Museum deliver to PO boxes?

Due to shipping restrictions we are unable to ship to post office boxes. A signature is required for every delivery.

What happens if no one is present to receive the delivery?

Has your order been shipped with DHL Parcel? When no one is present, the courier will leave your parcel at the nearest pick-up point. Your package will be held there for a period of 7 days.

Shipped with DHL Express? You can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

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