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Contact

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What time can I contact your customer service?

Our customer care team is available Monday to Friday 9:00am-17:30pm CET

How can I contact your customer service?

Please fill out the contact form on our website, we will reply within 2 days.

Ordering

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Can I order over the phone?

It's not possible to place an order by phone because all orders made in the Van Gogh Museum online store have to be paid in advance using our secure online payment gateway. If you need help placing your order we are happy to help you! Our customer care team is available Monday to Friday 9:00am-17:30pm CET via +31 (0) 888 800 853. Or send your question by email >

How do I apply my voucher code?

Clicking on the shopping cart will open a page containing an overview of your order. Below your selected item(s), you'll find the text 'Apply voucher code', bottom-left side of page. Click here to enter the code. The total amount of your order will be automatically updated.  

My creditcard is not accepted, what can I do?

It may happen on a rare occasion that a creditcard is not accepted. We advise you to try to make the payment again. If your card is still not accepted, please alert us and we will be happy to help you finalize your payment. 

Can I include a gift message?

No, at the moment it is not possible to include a gift message. We will do our best to provide this service in the near future.

Will an invoice be included with my order?

For shipments outside the EU an invoice is required for customs. Furthermore we include a packing slip with all orders.

Will I receive a confirmation of my order?

Yes. We'll send you a confirmation email after receiving your order. If you have created a Van Gogh Museum account, your order will also be visible on your account page.

Can I amend my order?

When you've placed and paid for your order, it's prepared for transport almost immediately. When you have received your order you may return any item following our returns procedure.

I would like to order more than 20 items, can I get a wholesale discount?

To qualify for a wholesale discount please fill out the wholesale application form. Our wholesale team will process your request as soon as possible. 

Will there be additional duties or taxes payable on my purchase?

All prices shown on our website include 21% VAT. For shipments outside the EU you may have to pay import duties or other additional taxes upon receipt of your order. Charges vary depending on your customs authority.  

Is it safe to use my credit card?

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure the Van Gogh Museum uses Secure Socket Layer (SSL) technology to protect your data.

Can I pay by invoice?

To process an order in the Van Gogh Museum online store, it has to be paid in advance. Only orders over €500 can be paid by invoice. Please contact our wholesale team via wholesale@vangoghmuseum.nl for more information.

What payment types does the Van Gogh Museum online store accept?

Payments can be made via IDEAL, PayPal and creditcard (AmEx, Mastercard, Visa)

Do I need to create an account to place an order?

You do not need to create an account to make a purchase, you can also checkout as a guest. However, we recommend that you set up a Van Gogh Museum Store account to enjoy the benefits of managing your account which includes organizing your address details and reviewing your order history.

Do your shop prices include VAT?

Yes. All prices shown in our online store include VAT, based on Dutch VAT rates. The total amount of VAT will be specified on your invoice.

If I add an item to my wishlist, is it reserved?

Adding an item to your wishlist does not reserve it.

Delivery

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What are your delivery times?

Delivery time to the Benelux is 1-2 working days. Orders placed before 12am will be delivered the next working day. For all other European addresses we aim to deliver in 2-7 working days. Once your order has been dispatched we will send you a confirmation email along with your unique tracking number.

What's a track & trace code?

When your package has left for shipping, you will receive a track and trace code by mail so you can follow your order. Haven't received a track and trace code? Please alert us to request your track & trace code.

How much is the delivery charge?

  • Shipping within the Netherlands is  5,50 and free on orders over € 35.
  • Shipping within the EU is € 9,50 and free on orders over € 75.
  • Shipping outside the EU is € 15 and free on orders over € 125.*
  • Shipping to Russia is € 30 and free on orders over € 175.*

* Shipments to countries outside the EU may be charged with import duty or other additional taxes. Charges vary depending on your customs authority and will be the responsibility of the consignee.

Which countries does the Van Gogh Museum deliver to?

We ship worldwide. Due to shipping restrictions we are unable to ship to PO Boxes.

Does the Van Gogh Museum deliver to PO boxes?

Due to shipping restrictions we are unable to ship to post office boxes. A signature is required for every delivery.

Will my parcel be insured & will I have to sign for it?

Your parcel is insured by the van Gogh Museum until it is delivered to you. A signature is required for every delivery and it is at this point where the responsibility for the goods delivered is passed to the consignee.

Can I track my order?

All parcels are shipped using track & trace and a signature is required for every delivery. Once your order is dispatched you will receive your track & trace code by email with an estimate delivery time.

I haven't received my parcel yet, what can I do?

If you haven't received your parcel in the estimated delivery time, you can contact our customerservice by filling out this form.

What happens if no one is present to receive the delivery?

The courier will try to deliver your package two times. After the second attempt, the courier will leave your parcel at the nearest pick-up point. Your package will be held there for a period of 7 days.

Returns & Exchange

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How can I exchange an item?

Please inform our customerservice by filling out the returns & exchanges form. You can exchange an article up to 14 days after receiving it. Make sure you wrap the items, with their original labels, in their original packaging. As soon as we have received your returned parcel, we will send you the correct item.

How can I return an item?

Please inform our customer service by filling out the returns & exchanges form. You can return an article up to 14 days after receiving it. Make sure you wrap the items, with their original labels, in their original packaging. As soon as we have received your returned parcel, the total amount of your purchase will be refunded.

I have bought an item in the museumstore in Amsterdam, can I return it online?

Items bought in the museumstore in Amsterdam can only be returned in the store. Please contact the museumstore in Amsterdam to arrange a return or exchange via 0031 (0)20 570 52 00

I have bought an item in the museumstore in Amsterdam, can I exchange it online?

Items bought in the museumstore in Amsterdam can not be exchanged in the online store. You can return the item to the museumstore in Amsterdam and place a new order online.

Will the delivery costs of my returned item(s) be reimbursed?

The delivery costs will only be reimbursed when an entire order is returned. The costs for the return shipment are free within The Netherlands if you use our return service.

Can I return my online purchase to the Museumshop in Amsterdam?

Yes, you can return your online purchase in the Museumshop on the museumsquare. Please notify our customerservice if you wish to return an item in the shop. Please contact us by filling out the online returns & exchanges form.

Can I change my delivery address once my order has been placed?

That depends on the shipping status. Please contact our customer service as soon as possible and have your order number ready. Once your order has been processed, it can no longer be changed.

How long does it take to process a return?

Once we've received your returned item(s) you can expect the refund to reach your account within 2 weeks.

Will there be additional duties or taxes payable on my purchase?

Shipments to countries outside Europe may be subject to import duty or other additional taxes. Please contact your customs authority to inquire about the duty-free limit of imports.

Our Products

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What is the difference between a poster and a print?

Prints are printed on a heavier weight paper and have a white border around the image. There is no difference in color quality, both reproductions are as close to the original painting as possible.

I have seen a product in the museumstore in Amsterdam, but I can't find it online. Can I still purchase it?

If the product is not displayed in our online store, it means the item is sold out. Most products will be back in stock within 3 weeks, so please keep an eye on our online store!

Will the Van Gogh Museum store have seasonal sales?

We do not have seasonal sales. Occasionally we offer special discounts and promotions. To make sure you are notified about all our forthcoming promotions, register for email updates.

I need more information on a product

We try to give as much information as possible on the product specification page of an item. For more detailed information, please fill out this form