Due to national policy relating to the coronavirus (Covid-19) the Van Gogh Museum is closed to the public until 1 June. Ordering products online via our webshop vangoghmuseumshop.com and having them delivered to your home remains possible. Our webshop is open and is continuing to deliver worldwide. Our customer service is available daily from 09:00 - 17:30 CET.
First and foremost, our primary consideration is to ensure the health and wellbeing of both employees and customers. All the decisions we have made, and continue to make, are guided by the public health institute in the Netherlands (RIVM) and government advice.
What does this mean for your order?
Our courier DHL still delivers all orders worldwide. Transit times will be slightly longer than normal for regions in lockdown. Delays can be up to 4 working days.
In the coming weeks we will ship all packages on Mondays, Tuesdays, Thursdays and Fridays. That means that your order will still be packed and shipped with the utmost care and attention, but that the delivery could take slightly longer than usual. As soon as your order is ready for shipment, you will receive a track & trace code.
If the situation changes, we will keep you informed.
Online orders are shipped from our own warehouse. In addition to the generally applicable hygiene measures, we have taken a large number of additional hygiene measures for prevention. These include: contactless loading and unloading, no access to the warehouse by third parties and disinfection of utensils and internal transport equipment several times a day. Parcel deliverers keep 1.5 meters distance when delivering. They themselves sign for receipt in front of the recipient.
For further questions: feel free to contact our customer service.
We are bringing the museum to you
Vincent van Gogh's paintings, drawings and letters offer inspiration and consolation in times of hardship. These days, with the coronavirus holding our world in an iron grip, this might even be more true.
Our mission is to provide access to the life and work of Vincent van Gogh to everyone - including those who are unable to visit the museum in person.
The Van Gogh Museum in Amsterdam is now temporarily closed, but we are bringing the museum to you through our website and social media. There is a lot to discover online and everybody is always welcome.
We hope to see you soon but above all we wish you safety and good health.