For all the information on how to contact the Van Gogh Museum Shop us, including opening times of the physical shop, click here: contact
We guarantee your privacy. We only use the information you provide (your name, address, phone number, credit card number etc) to process your order and to update our administration. This information is not used for any purpose of a commercial or non-commercial nature unrelated to the Vincent van Gogh Foundation and Lanthuys BV without your prior permission. Read more on our privacy policy page
The page on which you make your purchases uses the e-Commerce solution produced by Ogone NV, the largest player in the world of electronic commerce in Europe and market leader in the field of secure payments. The security of your payments is Ogone’s constant concern. The Ogone team of specialists continually monitors the latest developments in this terrain in order to provide a secure and reliable service. Read more on our secure payment page.
Yes, all prices on this site include value added tax (BTW) based on the current Dutch rate. The amount of tax charged is stated on the invoice.
It is possible that you will have to pay customs duties and turnover tax (VAT) if you order goods from outside the EU. This is because these goods will be imported. Although it is a courier company that imports the goods, rather than yourself, you will have to pay the customs duties and taxes owed through this company. Please inform at your local customs up until what order amount no tax will be owed.
We accept the following credit cards at the online shop: Mastercard, Visa, American Express, Diners and JCB. You may also use iDEAL. The Van Gogh Museum Online Shop does not accept Visa Electron. We do not send items cash on delivery.Customers without a credit card or internet banking may apply by email for a Pro Forma Invoice. Submit your order by requesting the desired products via our contact page. A full description of the product will help our staff assemble the order. Remember when ordering to include details such as language choice, size and colour. A full address and phonenumber is also required to complete the invoice and delivery. Once payment of the Pro Forma Invoice has been received, the parcel is sent.
All delivery information regarding the Online Shop is found at: shipping information page
The table on our shipping information page shows the maximum delivery times for parcels. The time starts from the moment you receive confirmation that your parcel has been sent. If your order has not arrived by the end of this maximum delivery time please let us know. We will contact you as soon as possible. Click here: Contact
Yes, products may be ordered by submitting a request via our contact page. A Pro Forma Invoice is sent upon receipt of the order. A full description of the product will help our staff assemble the order. Remember when ordering to include details such as language choice, size and colour. A full address is also required to complete the invoice and delivery. Once payment of the Pro Forma Invoice has been received, the parcel is sent.
If for any reason you are unhappy with any or all of the goods received, you can return any of them to the Van Gogh Museum Online Shop for an exchange or refund. Read about the details on our guarantee and warranty page
To cancel an order, contact us as soon as possible. This is to ensure that the items are not already sent and to enable us to handle the cancellation promptly. Orders that have already been sent are subject to the terms of our exchange policy.
Send your question via the contact page by clicking here: contact
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