Klantenservice

If for any reason you are unhappy with any or all of the goods received, you can return any of them to the Van Gogh Museum Online Shop for an exchange or refund, providing each is returned to the Van Gogh Museum Online Shop returns processing centre within 30 days from the date of order or 14 working days from the day after you receive the goods (whichever is longer). Only the costs for returning the item(s) to us will be at your expense. Van Gogh Museum Online Shop recommends that you use registered post or recorded delivery when returning goods. Van Gogh Museum Online Shop shall use reasonable efforts to replace damaged or defective goods but if replacement is not possible then we will credit the total amount spent by you on the order within 30 days.

Return address:
Van Gogh Museum Shop
't Lanthuys BV
Attn to: Online Shop
P.O. Box 75605
1070 AP Amsterdam
The Netherlands

For questions regarding our exchanging & warranty policy, contact us by email by clicking here: contact